Delete your Orbit1 account
Delete it in the app
- Open Orbit1 and tap your picture at the top of the map.
- Tap Delete account.
- Read what goes, then tap Delete account.
- When it asks Are you sure?, tap Yes, delete it.
Your phone stops sharing and takes your position down first, then our server deletes your account. It happens straight away, and about an hour later our server goes through the deletion once more, in case another phone signed in to the account sent anything in between. If it cannot reach our server, the app says so, and you stay signed in, with sharing stopped, to try again.
The steps are the same on an iPhone and on Android. You can also do them on the website: sign in at orbit1.uk/app, click your picture, then Delete account. The website may ask you to sign in again first, to confirm it is you.
Delete it without the app
If you cannot use the app (for example, you lost your phone or cannot sign in), email support@orbit1.uk from the address you sign in to Orbit1 with, with the subject "Delete my Orbit1 account". We may reply to that address to confirm the request is yours before we delete anything. If more than one Orbit1 account uses that address (one with a password and one with Google, say), we delete each of them. If you signed in with Apple and chose to hide your email, say so, and we will agree with you how to show the account is yours.
We delete the account within 30 days of confirming it, and email you when it is done.
Delete some of your data, and keep your account
- A place: tap the pin at the top of the map, open the place, then Delete place, Delete, and Yes, delete it when asked again. It is deleted straight away.
- Your location history: each position is deleted automatically 90 days after it was taken. To delete an hour, a day or the days you choose, tap your picture, then Delete part of your history. To have all of it deleted sooner without deleting your account, email support@orbit1.uk from the address you sign in with, with the subject "Delete my Orbit1 location history". We delete it within 30 days of confirming the request is yours, and email you when it is done.
- Your latest position: tap Stop sharing, and it is taken down from every circle.
- Your medical info: open Medical info and tap Delete medical info. It is deleted straight away, with every share of it.
You can also do these at orbit1.uk/app.
What is deleted
- Your sign-in, your account, your name and picture, and your date of birth.
- Your location history and your latest position in every circle.
- Your place in every circle, and the settings for who sees you and how, both ways, with everyone you still share a circle with.
- Your places, the names you gave other people, and your phone's notification address.
- Alerts you set, alerts others set about you, and everything any alert recorded about you.
- The drives you sent in your driving week, whom you sent it to, and anyone's choice to send theirs to you.
- Your possible incidents and safety alerts, the people you blocked, anyone's block of you, and your favourites.
- Your SOS emergency contacts, your choice of who an SOS tells, and the record of every SOS link sent for you.
- Your medical info, your cars and breakdown cover, every share of them you made or were offered, and your access to what others shared with you.
- Your pets, with their timelines and photos; their collars are released so they can be set up again.
- The restore keys that sign you in on a new Android phone.
- A tour company you own passes to the person who has helped run it longest, or is deleted with its tours and dates if nobody has; you are taken off any company you help run, and the asks you sent are deleted.
- On trips: the meeting points and things to bring you set (and you are taken off things others added for you), the transport you added, your flight, your Trip fun card and your marks on its board, and the lists kept for “Use last trip’s jobs”.
- At the door of any circle or trip: your place on its waiting list, and the record that you may not join it if its owner tapped Turn away or removed you from a trip.
- In cost tallies: your name, your remembered split, and the photos you added, from every tally you were ever in.
- Your "Who looked at you" list, your counters, any diagnostics records, and any report about you.
What is kept, and why
A few records stay, because they belong to other people or to a circle rather than to you alone. None of them keeps your email address; where one names you, it is by your account number, a random code:
- Circle activity that says your account number joined, left, was removed from or renamed a circle, or removed someone, and the record of who created a circle you made. These are the circle's record for its other members, and keep no person's name; a rename keeps the circle's name before and after, readable only by those in the circle at the time. They last as long as the circle does.
- Invitation records you made or used (the circle, when, and the account numbers). Unused codes you made are deleted, and your account number is taken off every link’s list of the people it has let in or brought to the door.
- Names other people gave you, kept in their accounts and seen only by them, until they change them or delete their own accounts.
- On other people's places: your account number as the last person to Reset colour on a place that stays occupied (with the time), until that place is reset again or deleted; and your account number among the people its owner chose to count towards it being occupied, until they change that or delete the place. Each is on their place, which only the people they share it with can read.
- A setting someone else kept about what they let you see, if you no longer shared a circle with them when you deleted. It stores nothing that points back to you, so we cannot find it; it gives nobody anything.
- The cards and timelines you opened stay in those people's "Who looked at you" for up to 30 days. That list is their record, which the person who looked cannot erase.
- Reports you made are kept with your account number removed, so that the developer can still act on them, and are deleted 90 days after you made them. Reports about you are deleted with your account.
- Costs and payments in cost tallies you paid, shared or recorded, with the words of the costs you typed. They record other people’s money, so they stay, naming you only by your account number, until each is deleted automatically: on a trip, 30 days after the trip ends; in an everyday circle, 90 days after the newest cost or payment in its tally.
- Whose invitation brought someone: if your link or code brought someone to a circle’s door and they are still waiting when you delete, your account number stays on their place in the waiting list until the owner answers or they take the ask back.
- The day's note of who reached each number or address with an SOS: if your SOS sent one while your account was not yet trusted, your account number stays among its senders, kept by the scrambled number or address, until it is deleted automatically the day after. It is kept by the recipient, not by you, so a deletion cannot find it.
- Our server's own logs, which record account numbers, counts and masked addresses, never positions: kept 30 days, then deleted automatically.
- Backups: none. Our database keeps no backups and no point-in-time copies, so nothing deleted survives in one.
Copies outside Orbit1
Deleting your account cannot reach copies outside Orbit1:
- a position someone handed to their maps app with Directions;
- notifications already shown on someone's phone;
- files you saved with Export;
- the link between Orbit1 and your Apple or Google account, if you signed in with one. Remove Orbit1 from the apps listed in your Apple or Google account settings.
More detail is in the privacy policy. Questions: Orbit1 support.