Orbit1 support
Contact: support@orbit1.uk
We reply to messages, and act on reports, within 7 days.
Report a name
In the app, tap Report on the person's card, or for the circle's name. You can also email us with the circle's name and the name you are reporting. To stop sharing with someone straight away, tap Block on their card, or leave the circle: tap the circle's name at the top of the map, then Members, rename, leave (in some versions, the circle's settings ›), then Leave.
Check whether you are sharing
- At the foot of the map, Orbit1 says Sharing or Not sharing. Tap Sharing to see how many people see you, and to Stop sharing.
- On Android, Orbit1 posts a notification saying "Orbit1 is on" whenever it is sharing. Open it to read "Your circle can see where you are.", or tap its Pause for 1 hour to pause sharing for an hour. Android shows it unless notifications for Orbit1 are turned off.
- On an iPhone, iOS shows its own location indicator when Orbit1 is using your location. Orbit1 posts no notification of its own about it.
- Your phone's settings show whether Orbit1 may use your location. Turn it off there, and Orbit1 cannot collect your location at all.
- If you think Orbit1 was set up on your phone without your agreement, or someone else knows your password, stop sharing, delete the account, and contact us.
Delete your account
In the app, tap your picture at the top of the map, then Delete account. Without the app, see Delete your Orbit1 account.
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Orbit1 is not an emergency service. In an emergency, call the emergency services.